IT services built around your two Sharp copiers — and the whole office behind them.
A per-user IT service for the National Shrine of Saint Rita of Cascia, anchored by Sharp Synappx Manage
for your copier fleet: live visibility, centralized control, enforced security, automatic firmware updates,
and power management — plus the everyday IT support that keeps scan-to-email, printing, and new equipment
connections working when the network changes underneath them.
Prepared for
Dr. Guilherme Lopes
Executive Director National Shrine of Saint Rita of Cascia
Prepared by Raym Long, Cloud Park Global New Jersey (609) 362-5970 · Delaware (302) 394-0391
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Your pricing, by user count
Move the slider — both plans update live. Priced per user, per month.
Number of users4 users
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Core IT Service
Copier fleet management with Synappx Manage, plus day-to-day IT support for the office.
$180/ month
Per user$45 / user / mo
Users4
OnboardingIncluded
One-time feeNone
Monthly total$180
Annual equivalent$2,160
Each additional user: $45/month. Add or remove users as the office changes — the monthly total follows the count.
Equipment replacement promiseWe can install updated printers — the only cost is delivery and maintenance. If a machine is not operable, we will replace it free of charge.
Full-scope suggestion
Full-Scope IT Service
Everything in Core, with full managed IT and Microsoft 365 Business Premium licensing for every user.
$268/ month
Monitoring & support$45 / user / mo
Microsoft 365 Business Premium$22 / user / mo
Per user, combined$67 / user / mo
Users4
Monthly total$268
Annual equivalent$3,216
Each additional user: $67/month. One-time implementation of $2,300 —
$1,150 at signing and $1,150 at go-live — on a 12-month term.
Equipment replacement promiseWe can install updated printers — the only cost is delivery and maintenance. If a machine is not operable, we will replace it free of charge.
On both plans, an audit will be recommended before the program starts — so the price shown here is subject to change after the audit.
The audit reviews your users, network, and equipment so the final price reflects what your office actually needs.
The difference: for $88/month more at
4 users, Full-Scope adds Microsoft 365 Business Premium licensing and
full managed IT coverage for the whole office — not just the copier fleet.
Desktop printers — a possible update, on us
Alongside the equipment replacement promise in each plan above.
We may recommend updating your desktop printers
As part of getting started, we may recommend replacing aging desktop printers with updated units.
If you approve the update, the printers are supplied free of charge.
The only cost is the IT connectivity work for those units — connecting them to your network and
configuring them for your users — which is billed before the program starts.
No charge for the hardware itself.
Your copier fleet, watched around the clock
Sharp Synappx Manage — the management layer at the center of this service.
Synappx Manage — Fleet Console
Preview — sample view from recent meter history · Live data connects at onboarding
Every enrolled device reports status, meters, and supplies continuously — problems surface before your staff notices them.
Centralized fleet control
Both copiers are configured, adjusted, and troubleshot from one console — no walking settings machine to machine.
Security enforcement
Security policies are pushed and verified across the fleet, with user authentication and 256-bit AES encryption on device data.
Automatic firmware updates
Firmware is monitored and updated on a defined cadence, keeping security patches current without a service visit for each release.
Power management
Customized power settings and rules trim energy use — devices sleep when the office is closed and wake ready for the day.
Fleet health reporting
Usage and health data roll up into clear reporting, so volume trends and device condition are never a guess.
This console is a preview built from recent meter history for both devices — it becomes the live view once the fleet is enrolled at onboarding. Supply alerts like the cyan notice above are exactly what Synappx Manage flags to Cloud Park Global under this service; toner itself is supplied under your existing Reliant maintenance agreement, detailed below.
What’s covered
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Copier fleet management — Synappx Manage
Real-time visibility into both Sharp copiers — device status, meter counts, and supply levels as they happen.
Centralized fleet control — settings and configuration managed from one console across the whole fleet.
Fleet health reporting — ongoing visibility into device condition, so issues are caught early instead of at the worst moment.
Power management — customized power settings and rules that reduce energy use and control device behavior after hours.
Automated data collection — meter and device data gathered automatically, with no manual readings to chase.
Help desk & support
Help desk access for covered users — one place to call or write when something stops working.
Remote diagnostics first — most issues are identified and resolved remotely, without waiting on a visit.
On-site escalation when needed — if a problem can’t be resolved remotely, it escalates to an on-site response.
Scheduled preventive checks — routine reviews of device and system health to head off failures before they interrupt the office.
Network support & new equipment
Scan-to-email support — configuration and troubleshooting when scanning to email stops working.
IP address changes after router changes — when a router is replaced or the network changes, device addresses are updated and printing and scanning are restored.
New machine and printer connection & setup — when a new copier or printer arrives, it is connected to the network, configured, and enrolled in fleet management.
Usage reporting — periodic reporting on print and scan volumes across the fleet.
Security & firmware
User authentication — controlled access to device functions, so sensitive documents aren’t left open to walk-up use.
256-bit AES encryption — data stored on the devices is encrypted to a current, audited standard.
Security enforcement — fleet security settings are applied and verified centrally, not left to per-device chance.
Firmware updates on a defined cadence — updates are monitored and applied on schedule, keeping security patches and features current.
Term & renewal
Full-Scope IT Service runs on a 12-month term. The one-time implementation of $2,300 is split evenly: $1,150 at signing and $1,150 at go-live.
Core IT Service includes onboarding at no additional charge and carries no one-time fee.
Renewal: at the end of the initial term, service continues on a month-to-month basis at the then-current per-user rates unless either party gives written notice ahead of the renewal date. Per-user rates are reviewed at renewal — no mid-term changes.
User counts can change: users may be added at any time at the per-user rate shown in this quote; the monthly total adjusts from the following billing cycle.
IT services only: this quote carries no per-page or per-impression charges of any kind.
What this quote does not include — by design
Toner, drums, parts, and printer maintenance are not part of this quote.
They remain covered under your existing Reliant maintenance agreement, which stays
exactly as it is. This proposal is for IT services only — fleet management, network support, security,
and help desk — layered on top of the maintenance coverage you already have. Nothing is double-billed,
and there are no per-page charges.
Terms at a glance
Core IT Service
$45 / user / month
Onboarding included · No one-time fee · $45/month per additional user
Full-Scope IT Service
$67 / user / month
$45 monitoring & support + $22 Microsoft 365 Business Premium · $67/month per additional user
Implementation (Full-Scope)
$2,300 one-time
$1,150 at signing · $1,150 at go-live
Term
12 months
Continues month-to-month at renewal unless either party gives written notice
Plan
Rate
Users
Monthly
Core IT Service
$45 / user / mo · onboarding included · no one-time fee
4
$180
Full-Scope IT Service
$67 / user / mo ($45 + $22 Microsoft 365 Business Premium)
4
$268
Implementation (Full-Scope, one-time)
$1,150 at signing · $1,150 at go-live · 12-month term
—
$2,300
Ready when you are
Start with Core and the fleet is under management as soon as onboarding completes — or step straight into
Full-Scope and the whole office is covered under one service. Either way, the next step is a short
conversation about your users and your network.